Privacy Policy


1. We respect your privacy 

1.1. SONERS ONLINE PTY LTD trading as Soft Tops Online (SOFT TOPS ONLINE or we, us or our)  respects your right to privacy and is committed to safeguarding the privacy of our customers  and website visitors. We adhere to the Australian Privacy Principles (APPs) set out in the  Privacy Act 1988 (Privacy Act). This Privacy Policy (Policy) sets out how we collect and  manage your personal information. 

1.2. In this policy “personal information" has the same definition under the Privacy Act and it  includes information or an opinion about you, from which you are reasonably identifiable.

2. Kinds of personal information we collect and hold 

2.1. SOFT TOPS ONLINE will, from time to time, collect and store personal information you enter  onto our website, provided to us directly or given to us in other forms. 

2.2. SOFT TOPS ONLINE may collect information such as your telephone number, mobile number,  address, documents or information at your discretion to supply, to enable us to create your  account, send information, provide updates, and process your product or service request.  We may collect additional information at other times, including but not limited to bank  account and/or credit card information to pay for products and/or services, and/or other  information linking you to a physical address. 

2.3. SOFT TOPS ONLINE may also collect your Usage Data including information such as your  device’s Internet Protocol (IP) address, browser type, browser version, browsing history,  unique device identifiers and other diagnostic data, as well as any other information you  provide while interacting with us. 

3. How we collect your personal information

3.1. SOFT TOPS ONLINE collects personal information from you in a variety of ways, including  when you interact with us electronically or in person, when you access our website and  when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Policy. 

4. Use of your personal information 

4.1. SOFT TOPS ONLINE may use personal information collected from you to provide you with  our services, information, and updates, and manage your account with us. We may also  make you aware of new and additional products, services, and opportunities available to  you (Marketing Materials). If you prefer not to receive Marketing Materials, please follow  the unsubscribe feature attached to any Marketing Materials or contact us with our contact  details available on our website: or via to request to be removed from our mailing list. 

4.2. We may use your personal information to contact you, manage your requests, and improve  our products and services and better understand your needs. 

4.3. SOFT TOPS ONLINE may contact you by a variety of measures including, but not limited to  telephone, SMS or email. 

5. Disclosure of your personal information 

5.1. We may disclose your personal information to any of our employees, officers, insurers,  professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary  for the purposes set out in this Policy. Personal information is only supplied to a third party  when it is required for the delivery of our services. 

5.2. We may from time to time need to disclose personal information to comply with a legal  requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a  legal proceeding or in response to a law enforcement agency request. 

5.3. We may also use your personal information to protect the copyright, trademarks, legal  rights, property or safety of us, our customers or third parties.

5.4. Information that we collect may from time to time be stored, processed in or transferred  between parties located in countries outside of Australia in accordance with APP 8 and  section 16C of the Privacy Act

5.5. If there is a change of control in our business or a sale or transfer of business assets, we  reserve the right to transfer to the extent permissible at law our user databases, together  with any personal information and non-personal information contained in those databases.  This information may be disclosed to a potential purchaser under an agreement to maintain  confidentiality. We would seek to only disclose information in good faith and where  required by any of the above circumstances. 

5.6. By providing us with personal information, you consent to the terms of this Policy and the  types of disclosure covered by this Policy. Where we disclose your personal information to  third parties, we will request that the third party follow this Policy regarding handling your  personal information. 

6. Security of your personal information 

6.1. SOFT TOPS ONLINE is committed to ensuring that the information you provide to us is  secure. In order to prevent unauthorised access or disclosure, we have put in place suitable  physical, electronic and managerial procedures to safeguard and secure information and  protect it from misuse, interference, loss and unauthorised access, modification and  disclosure. 

6.2. Where practicable we adopt measures to require third parties to whom disclosure is made  to comply with the Privacy Act. We take reasonable steps to ensure that information given  to third parties is stored securely and used only for the purpose of providing the relevant  services or activities. 

7. Website 

7.1. When you visit our website

7.1.1.When you visit our website we may collect certain  information such as browser type, operating system, website visited immediately  before coming to our site, etc. This information is used in an aggregated manner to  analyse how people use our site, such that we can improve our service. 

7.2. Cookies 

7.2.1.We may from time to time use cookies on our website. Cookies are small files that a  website uses to identify you when you come back to the site and to store details about  your use of the site. Cookies are not malicious programs that access or damage your  computer. Most web browsers automatically accept cookies, but you can choose to  reject cookies by changing your browser settings. However, this may prevent you from  taking full advantage of our website. Our website may from time to time use cookies to  analyse website traffic and help us provide a better website visitor experience. In  addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on this website or other  websites you visit. 

7.3. Third party sites 

7.3.1.Our site may from time to time have links to other websites not owned or controlled by  us. These links are meant for your convenience only. Links to third-party websites do  not constitute sponsorship, endorsement or approval of these websites. Please be  aware that SOFT TOPS ONLINE is not responsible for the privacy practices of other such  websites. We encourage our users to be aware, when they leave our website, to read  the privacy statements of each and every website that collects personal identifiable  information. 

8. Access to your personal information 

8.1. You may request details of personal information that we hold about you in accordance with  the provisions of the Privacy Act. An administrative fee may be payable for the provision of 

such information. If you would like a copy of the information that we hold about you or  believe that any information we hold on you is inaccurate, out of date, incomplete,  irrelevant or misleading, please email us at

8.2. We reserve the right to refuse to provide you with information that we hold about you, in  certain circumstances set out in the Privacy Act

9. Further information and complaints about privacy 

9.1. If you require further information or have any complaints about our privacy practices,  please feel free to send details of your complaints to We take  complaints seriously and will respond to you within a reasonable time after receiving  written notice of your complaint. 

9.2. If we are unable to resolve your complaints satisfactorily, you may contact the Office of the  Australian Information Commissioner for further review of your complaint. 

10. Changes to the Privacy Policy 

10.1. Please be aware that we may change this Policy in the future. We may modify this  Policy at any time in our sole discretion. All modifications will be effective immediately upon  our posting of the modifications on our website or notice board. Please check back from  time to time to review our Policy.