Terms & Conditions

Terms & Conditions

This page describes the terms and conditions that govern the conditions of use for our services at http://softtopsonline.com.au/ as well as the relevant terms and conditions of our affiliates including but not limited to Bestop, Robbins Auto Tops and Pavement Ends. Conditions of sale require users to acknowledge that they have read and agree to the following content prior to any purchase made. Further questions or enquires can be directed to info@softtopsonline.com.au.

Use of website

Any purchases made through Soft Tops Online Australia must be conducted by users who are legally entitled to the use of specific personal details (example, credit card and bank account details) required for purchasing from the website. Soft Tops Online Australia does not take responsibility for purchases made from unauthorised sources.

Intellectual property

All designs, product names, business names, logos, photos displayed on this website are the intellectual property of Soft Tops Online Australia and/or its suppliers. None of the previously mentioned features from this site can be used for the promotion of competitor products without prior written permission of Soft Tops Online.

External links

Soft Tops Online may provide links to external third party websites for customer convenience. These links are beyond the control of Soft Tops Online Australia and no representation is made as to their content. Use or reliance on any external links content thereon is at the risk of the users.


Soft Tops Online is the official Australian distributor for Robbins, Bestop and Pavement Ends products. All products supplied by Soft Tops Online Australia are covered with the formal manufacturer’s warranty. Soft Tops Online Australia does not supply an independent warranty. All final decisions regarding repairs and replacements are made by the manufacturer. Warranty does not cover damage caused to products caused by improper installation. Warranties offered by Robbins are only valid when the top is installed by a professional trimmer.

The customer must provide the original invoice and details regarding the warranty claim must be sent to info@softtopsonline.com.au before the product in question is returned. Soft Tops Online Australia will not accept any returns without prior arrangement. All products are required to be inspected before any repairs or replacements are considered. All products must be returned in the original packaging as well as in its original condition.


Any stock products that have been incorrectly ordered may be returned for a 20% restocking fee, provided that the user agrees to place an order for the correct model. Costs for shipping back the incorrect product will be at the expense of the user. This policy is only valid if the packaging is unopened and the product is in its original condition. This policy does not apply to indent orders. Click here for further information regarding Soft Top Online Australia’s warranty policy.


All products are delivered via Australia Post. Soft Tops Online Australia does not take responsibility for the delay, theft, damage, loss or expense of any nature that is a direct or indirect result of any policy or action of Australia Post.

Australia Post offer additional postage insurance for parcels which Soft Tops Online recommends users purchase.  Soft Tops Online Soft Tops Online Australia also recommends users read the terms and conditions of Australia Post or contact their Customer Support service for further details.

Payment and invoicing

Soft Tops Online Australia will provide a tax invoice for every transaction. All prices are inclusive of GST (10%). Shipping is an additional fee that will be included with every transaction. Costs of shipping are dependent of on the location of the delivery address. Products will only be shipped out once payment has been confirmed.

Payments for products on offer are made through PayPal which operates as a separate entity to Soft Tops Online Australia. Users are bound to the terms of agreement set by PayPal and Soft Tops Online does not accept any liability for the management, direct or indirect actions or consequences that occur as a result of a user registering or maintaining a PayPal account. Soft Tops Online Australia recommends users read and accept PayPal’s user agreement prior to signing up for an account.

Soft Tops Online Australia also offers the option for users to pay via direct deposit. Soft Tops Online Australia will take all reasonable and feasible steps to ensure the security of any personal information associated with this payment method.

Disclaimer of liability

Soft Tops Online Australia will not be responsible for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature suffered by the user or a third party, that may occur as a result of or which may be directly or indirectly attributed to the use of the website or any other associated third parties, services or features.

Neither Soft Tops Online Australia nor any other associated third parties shall be liable for any loss or damage (whether direct, indirect or consequential), personal injury or expense of any nature suffered by the user or and a third party that may arise from any delays, inaccuracies, errors, omission, non-performances or interruptions from any direct or indirect information or services provided.

Disputes and choice of law

Use of this website and associated services shall in all respects be governed by the laws of the state of New South Wales Australia, regardless of the laws that might be applicable for the user. Both parties shall agree that the courts of New South Wales, Australia shall have exclusive jurisdiction over all controversies arising under this agreement.

Ongoing review of terms and conditions

Soft Tops Online Australia will conduct periodic review of its terms and conditions and reserves the right to alter or amend any content or material related to the website. Any changes will be in effect immediately from posting on the website and by using this service, users agree to be bound by any such alterations or changes. Users should periodically check the website to ensure that they are aware of the latest terms and conditions.